Shipping policy

Where we ship from
All orders ship from our store in Los Angeles, California, USA.

Processing time
Orders are packed and shipped within 2–3 business days (Monday–Friday, excluding US holidays). Pre-order items ship once they arrive in stock. You’ll get a tracking number by email as soon as your order ships.

Shipping rates
We ship within the United States and to most countries worldwide with USPS, UPS and DHL Express. Shipping costs are calculated at checkout based on your address and the weight of your order, so you’ll see the exact price before you pay.

International orders: customs, duties and taxes
International orders may be charged import duties, customs fees and taxes (such as VAT or GST) by the destination country. These charges are not included in our product prices or shipping costs, and they are the responsibility of the customer. They are set by your country’s customs office and are usually collected by the carrier when the package is delivered. Please check with your local customs office before ordering if you’re unsure how much you may need to pay.

If a package is refused or not collected because duties or taxes were not paid, we are unable to offer a refund for the original shipping cost, the return shipping cost, or the duties and taxes.

Delivery times
Delivery times depend on the shipping service you choose at checkout. International packages can sometimes be delayed by customs, which is outside of our control.

Lost or damaged packages
Every album is carefully packed so covers, corners and photocards arrive in collection-ready condition. If your package arrives damaged or doesn’t arrive, please email us at support@awesomekpopstore.com with your order number and photos of the package and item, and we’ll help you sort it out.

Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer.

Questions?
Contact us at support@awesomekpopstore.com.