Fan Market Terms & Safety Policy

Last updated: October 21, 2026

Fan Market should be safe, respectful and trustworthy for every fan. These Fan Market Terms apply to everyone who buys, sells, lists or otherwise uses Fan Market on awesomekpopstore.com ("Fan Market"). They are in addition to our Terms of Service. By using Fan Market you agree to these terms.

⚠️ Important: These terms include an agreement to arbitrate and a class action waiver (Section 13), which affect how disputes are resolved. Please read them carefully. If anyone is in immediate danger, call 911 or your local emergency number first, then report the member to us.

1. Our role: a hosting platform, not a party to your trade

  • Awesome KPop Store operates Fan Market as an online hosting platform where independent members list and sell items to each other.
  • We don't buy or sell Fan Market items, and we aren't a party to any transaction, communication or meeting between members. The contract of sale is directly between the buyer and the seller.
  • We don't take possession of Fan Market items and have no control over, and don't guarantee, their existence, quality, safety, legality or authenticity, the truth of listings, a seller's ability to sell, or a buyer's ability to pay.
  • We aren't a carrier or postal service. Sellers ship their own items.
  • Listings, photos, descriptions and reviews are created by members, not by us. We don't pre-screen all content, we can't confirm every member is who they say they are, and we don't guarantee the identity, age, intentions or conduct of any member.
  • Payments are processed through our checkout and third-party payment processors, and are held as described in Section 7.

2. Who can use Fan Market

  • You must be 18 or older and able to form a legally binding contract to create a Fan Market account, list, buy or review.
  • A parent or legal guardian may open an account in their own name to trade on behalf of a child aged 13 to 17. The parent or guardian is fully responsible for all activity on that account, and must handle all listings, questions and shipping themselves.
  • One person, one account. You must give accurate information, keep your login private, and are responsible for all activity on your account.
  • We may ask you to verify your identity or age at any time and may limit or close accounts that don't.

3. Community standards

No contact between members

  • Fan Market does not offer messaging between members. Questions about an item or order go to support@awesomekpopstore.com, and we pass them on to the other member.
  • Don't try to contact another member outside Fan Market, including by searching for them on social media, email, text or messaging apps, and don't use listings, photos, usernames, profiles, bios, packages or reviews to share contact details or messages.
  • Anyone who contacts you claiming to be a Fan Market member is breaking these terms. Don't reply, and report them to us.
  • If we add any messaging feature in the future, it may be used only to exchange information about an item or order, and all of these community standards apply to it.

Buyer information

  • Sellers receive a buyer's name and shipping address only to ship that order.
  • You may not use it for any other purpose: no contacting, visiting, saving, sharing, selling or posting a buyer's information, during or after the sale.
  • Misuse of a member's information leads to a permanent ban and may be reported to law enforcement.

Safety

  • Keep every deal on Fan Market. Pay only through checkout. Deals or payments outside the site aren't protected.
  • Never share personal or financial details in listings, photos, profiles or reviews: no phone numbers, home or school addresses, emails, social media handles, photos of yourself, bank details or payment links.
  • No in-person meetups. Every sale is shipped and paid through checkout. Anyone asking to meet is breaking the rules.
  • Ignore and report anyone who asks you to click outside links or log in elsewhere.

Respect

  • No harassment, bullying, threats, stalking, blackmail, hate speech or discrimination, including in reviews and anything included in packages.
  • Don't offer money or items in exchange for changing a review, and don't manipulate ratings or prices (for example, using a second account to buy or review).

Zero tolerance: sexual content and minors

  • No sexual content, nudity, sexualized items, sexual services or sexual harassment, ever.
  • Never contact, groom, solicit, exploit or harm a minor, or use listings, photos, reviews or packages as bait to lure anyone, obtain personal information or arrange a meeting.
  • Any content or behavior that exploits, endangers or sexualizes a minor results in immediate permanent removal and a report to the National Center for Missing & Exploited Children (NCMEC) and law enforcement as required by law.

Items

  • Only official, honestly described items. No counterfeits, replicas, unofficial copies sold as official, stolen, illegal or recalled items.
  • Use your own photos of the actual item, and list every flaw and missing inclusion.
  • Sellers must ship only the item as described after a completed sale, with no notes, contact details or extra items in the package. Buyers must pay for items they commit to buy.

No circumvention

  • Don't avoid, manipulate or interfere with our fees, checkout, ratings, buyer protection or security, and don't use bots, scrapers or other automated tools on Fan Market.

4. How we enforce these terms

We aren't required to monitor Fan Market, but we may review listings, profiles, reviews and anything sent to us to keep members safe and enforce these terms. Depending on how serious a violation is, we may, at our discretion and without liability to you:

  • send a warning;
  • remove or hide a listing, photo or review;
  • restrict features such as listing, buying or payouts;
  • cancel or hold an order, refund a buyer, or hold a payout;
  • lower a member's visibility or ratings;
  • suspend an account temporarily, or ban it permanently, and refuse future service.

We may remove content that poses a risk even if these terms don't name it specifically. Where the law allows, we'll tell you what action we took and how to appeal by emailing us. We may not give reasons where the law or an investigation requires it. Serious safety violations lead to an immediate permanent ban without warning.

5. Cooperation with law enforcement

We cooperate with law enforcement and authorities. We may preserve and share account information, listings, reviews, emails sent to us, order, shipping and payment records, and IP addresses in response to valid legal requests, or where we believe there is a real threat to someone's safety, to investigate suspected fraud or illegal activity, or to protect our members and our rights. Law enforcement can contact us at support@awesomekpopstore.com with the subject "Law Enforcement Request."

6. How to report

  1. Stop replying. Don't share anything else.
  2. Take screenshots of the listing, profile, review or outside message.
  3. Email support@awesomekpopstore.com with the subject "Report", the member name, the listing link and your screenshots.
  4. We'll confirm we received it, look into it, may contact you for details, and let you know the outcome.

You can also report child exploitation directly to NCMEC at CyberTipline.org or 1-800-843-5678.

7. Orders, shipping, payouts and buyer protection

  • Payment held. Buyers pay Awesome KPop Store at checkout. We hold the payment and don't release it to the seller until the conditions below are met.
  • Shipping deadline. Sellers must ship within 3 business days of the sale using a tracked service and add the tracking number to the order. If they don't, we may cancel the order and fully refund the buyer, and the seller receives nothing for that order. Repeated late or missing shipments may lead to suspension.
  • Valid tracking. Tracking must show delivery to the buyer's shipping address (at least the buyer's ZIP or postal code). Orders of $100 or more must be shipped with signature confirmation. Fake or unrelated tracking numbers, or empty or substituted packages, are fraud and lead to a permanent ban and possible report to law enforcement.
  • Payouts. We release the seller's payout, minus our fees, after tracking shows the item was delivered and 3 days have passed with no problem reported. We may hold payouts longer while we review a claim, for new sellers, or where we suspect fraud.
  • Buyer protection. If an item doesn't arrive, or arrives significantly not as described, the buyer must email us with the order number and photos within 3 days of the delivery date (or, if it never arrives, within 30 days of purchase). We'll pause the payout and review the claim. If we confirm the problem, the buyer returns the item using the method we provide and receives a refund. Our decision on a claim is final for purposes of releasing or refunding held funds.
  • Buyer protection doesn't cover buyer's remorse, items accurately described in the listing, damage after delivery, or any deal or payment made outside Fan Market.

Fees and taxes

  • Sellers pay a selling fee and buyers pay a Buyer Protection fee, as shown on the Fan Market page and at checkout. We may change our fees with notice.
  • Fees are non-refundable except where we decide otherwise or the law requires. We may deduct fees, refunds and amounts you owe us from your payouts.
  • You are responsible for any taxes on your sales and purchases.

8. Your content and intellectual property

  • You must own or have permission to use everything you post. You give us a non-exclusive, worldwide, royalty-free license to use, display, copy and adapt your listings, photos and reviews to operate and promote Fan Market.
  • Rights owners who believe a listing infringes their copyright, trademark or other rights can email support@awesomekpopstore.com with the subject "IP Notice," including the listing link and proof of ownership. We'll review it and may remove the listing. We may close the accounts of repeat infringers.

9. Your responsibility

You are solely responsible for your listings, reviews, conduct and transactions on Fan Market, and for complying with all applicable laws.

10. Disclaimer

Fan Market is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that Fan Market will be uninterrupted, secure or error-free. To the fullest extent permitted by law, Awesome KPop Store is not responsible for the content, statements, actions or omissions of any member, whether online or offline.

11. Limitation of liability

To the fullest extent permitted by law, Awesome KPop Store and its owners, employees and agents are not liable for losses arising from a transaction between members or from the conduct of any member, online or offline, or for any indirect, incidental, special, consequential or punitive damages, including lost profits or data. Our total liability to you for any claim related to Fan Market will not exceed the greater of (a) the fees you paid us in the one month before the claim or (b) US $100. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited by law.

12. Indemnity and release

You agree to indemnify and hold harmless Awesome KPop Store and its owners, employees and agents from any claims, losses, damages and costs (including reasonable attorneys' fees) arising from your listings, reviews, transactions, conduct, or violation of these terms or any law.

If you have a dispute with another member, you release Awesome KPop Store and its owners, employees and agents from claims, demands and damages of every kind, known and unknown, arising out of or connected to that dispute, to the fullest extent permitted by law. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." We may, but are not required to, help resolve disputes through our buyer protection process.

13. Agreement to arbitrate and class action waiver

Please read this section carefully. It affects your legal rights.

  • Talk to us first. Before filing any claim, you agree to email support@awesomekpopstore.com with a description of the dispute and try to resolve it informally for at least 60 days.
  • Arbitration. If we can't resolve it, you and Awesome KPop Store agree that any dispute arising from Fan Market or these terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. Either of us may instead bring an individual claim in small claims court if it qualifies.
  • Class action waiver. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not combine more than one person's claims.
  • Exceptions. This section doesn't stop anyone from reporting a crime to, or cooperating with, law enforcement, and doesn't apply to claims that by law cannot be arbitrated.
  • Opt out. You can opt out of this arbitration agreement within 30 days of first accepting these terms by emailing support@awesomekpopstore.com with the subject "Arbitration Opt-Out" and your name and account email.

14. Governing law

These terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict of law rules. Subject to Section 13, any court proceeding will take place in the state or federal courts located in Los Angeles County, California.

15. General

  • If any part of these terms is found unenforceable, the rest stays in effect.
  • Our failure to enforce a provision isn't a waiver of it.
  • You may not transfer your rights under these terms. We may transfer ours, for example if our business is sold.
  • Sections that by their nature should survive (including fees owed, disclaimers, limitation of liability, indemnity, release and arbitration) survive after your account is closed.

16. Changes

We may update these terms at any time and will post the updated date at the top. Continued use of Fan Market after an update means you accept the new terms.

Questions? Email support@awesomekpopstore.com.