Refund policy
Where we ship from
All orders ship from our store in Los Angeles, California, USA.
Processing time
Orders are packed and shipped within 2–3 business days (Monday–Friday, excluding US holidays). Pre-order items ship once they arrive in stock. You’ll get a tracking number by email as soon as your order ships.
Shipping rates
We ship within the United States and to most countries worldwide with USPS, UPS and DHL Express. Shipping costs are calculated at checkout based on your address and the weight of your order, so you’ll see the exact price before you pay.
International orders: customs, duties and taxes
International orders may be charged import duties, customs fees and taxes (such as VAT or GST) by the destination country. These charges are not included in our product prices or shipping costs, and they are the responsibility of the customer. They are set by your country’s customs office and are usually collected by the carrier when the package is delivered. Please check with your local customs office before ordering if you’re unsure how much you may need to pay.
If a package is refused or not collected because duties or taxes were not paid, we are unable to offer a refund for the original shipping cost, the return shipping cost, or the duties and taxes.
Delivery times
Delivery times depend on the shipping service you choose at checkout. International packages can sometimes be delayed by customs, which is outside of our control.
Lost or damaged packages
Every album is carefully packed so covers, corners and photocards arrive in collection-ready condition. If your package arrives damaged or doesn’t arrive, please email us at support@awesomekpopstore.com with your order number and photos of the package and item, and we’ll help you sort it out.
Address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer.
Questions?
Contact us at support@awesomekpopstore.com.
return policy
Here’s a return and refund policy written for a K-pop album store. Paste it into Settings → Policies → Return and refund policy.
Returns
We accept returns within 14 days of delivery for items that are unopened, still sealed in the original shrink wrap, and in the same condition you received them.
To start a return, email us at support@awesomekpopstore.com with your order number and the item(s) you’d like to return. Please wait for our reply before sending anything back. Packages sent to us without an approved return can’t be accepted.
Items we can’t accept for return
- Opened or unsealed albums, photobooks and other sealed items
- Photocards, posters and other inclusions, or albums with any inclusions missing
- Random-version items returned because of the version, member or photocard you received. Random means random.
- Items marked as final sale
- Gift cards
Return shipping
Customers pay for return shipping unless the item arrived damaged, defective or wrong. Original shipping costs are non-refundable. We recommend using a trackable shipping service, because we can’t be responsible for returns lost on the way back to us.
International returns
International customers are responsible for return shipping costs and any customs fees on the return. Duties and taxes paid on the original order are non-refundable.
Damaged, defective or wrong items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll send a replacement or a refund at no extra cost to you. Small factory flaws that are common with K-pop albums, such as light scuffs on the cover or minor dents in the packaging, aren’t considered defects.
Pre-orders
Pre-orders can be cancelled for a full refund before they ship. Once a pre-order has shipped, our normal return policy applies.
Exchanges
We don’t do direct exchanges. To get a different item, return the original as described above and place a new order.
Refunds
After we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take a little longer to post it.
Questions?
Contact us at support@awesomekpopstore.com.